Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and KvarnAI AB ("KvarnAI," "we," "us," or "our") and govern your access to and use of our website, platform, applications, APIs, and related services.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, you must not use the services.

If you use the services on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In that case, "you" also refers to that entity. If you or your organization have entered into a separate written agreement with KvarnAI covering the services, that agreement will prevail over these Terms to the extent of any conflict.

2. Description of Service

KvarnAI provides an AI-powered agent platform for personal and business use. Our services may include personal AI agents, business support agents, training and knowledge ingestion, analytics, voice features, workflow automation, and messaging through web chat and selected third-party channels such as WhatsApp, Telegram, SMS, Discord, Slack, and Microsoft Teams.

Some features, channels, models, and integrations depend on your subscription plan, technical configuration, geographic availability, third-party approvals, and the availability of external providers. We do not guarantee that every feature, model, channel, or integration will always be available to every user.

We may add, modify, suspend, or discontinue parts of the services from time to time. Where reasonably practicable, we will provide advance notice of material adverse changes.

3. Eligibility and Account Security

You must be at least 13 years old to use the services. If you are between 13 and 18 years old, you must have permission from a parent or legal guardian to use the services. By using the services, you represent that you meet these age requirements. You agree to provide accurate, current, and complete information when creating and maintaining your account.

You are responsible for safeguarding your login credentials and for all activities that occur under your account. You must promptly notify us if you become aware of unauthorized access to your account or any other security incident affecting your use of the services.

4. Plans, Billing, Renewal, and Trials

Our services may be offered on a free, subscription, usage-based, one-time purchase, promotional, or custom enterprise basis.

Pricing, included usage, billing cycle, renewal terms, feature limits, and any applicable taxes or VAT will be shown at checkout, in the product interface, or in a separate quote, order form, or invoice.

Paid subscriptions renew automatically for successive billing periods unless you cancel before the next renewal takes effect. You may manage renewal and cancellation through your account billing settings, customer billing portal, or other billing method we make available. Unless expressly stated otherwise, cancellation takes effect at the end of the current paid billing period.

We may offer free trials, promotional access, messages, or top-up packs from time to time. Any specific rules for a trial, promotion, or one-time purchase will be presented when the offer is made.

We may change pricing, plan features, or usage limits prospectively with at least 30 days' prior notice for material changes. Changes will not affect amounts already paid for the current billing period.

Payments may be processed through Stripe and other payment providers or payment methods we make available. You authorize us and our payment partners to charge the applicable fees, taxes, and recurring subscription charges using your selected payment method.

Enterprise or custom plans may be governed by a separate order form, master services agreement, invoice arrangement, or other written commercial terms covering pricing, payment terms, renewal, support, and service levels.

6. Acceptable Use

You may not use the services to, or in a manner that would:

• Violate any applicable law, regulation, court order, or binding industry rule
• Infringe, misappropriate, or otherwise violate the rights of any person or entity
• Process personal data without an appropriate lawful basis, privacy notice, or any required consent
• Send spam, unlawful marketing communications, or messages through third-party channels without the permissions required by law or platform rules
• Create, store, transmit, or distribute unlawful, harmful, deceptive, infringing, defamatory, abusive, harassing, hateful, sexually exploitative, or malicious content
• Introduce malware, exploit vulnerabilities, interfere with the operation of the services, or attempt unauthorized access to any system, account, data, or network
• Scrape, benchmark, overload, reverse engineer, or use the services in a way that circumvents technical restrictions, usage limits, or security measures, except where such restriction is prohibited by law
• Use the services for high-risk, safety-critical, or regulated decisions, or for solely automated decisions producing legal or similarly significant effects on individuals, unless you independently ensure full legal compliance, human oversight, and appropriate safeguards
• Resell, sublicense, or commercially exploit the services except where expressly authorized by us in writing
• Use the services in violation of applicable export control, sanctions, or trade laws
• Generate content that promotes self-harm, suicide, or violence against yourself or others
• Attempt to elicit sexually explicit content, particularly involving minors
• Use the service as a substitute for professional medical, legal, or mental health advice
• Attempt to circumvent safety measures, content filters, or moderation systems
• Create personas or attempt to make the AI adopt identities that promote harmful behavior
• Use the service to impersonate real people, whether living or deceased
• Use AI-generated music, audio, video, images, or voice clones to infringe intellectual property rights, personality rights, or rights of publicity of any third party
• Clone, synthesize, or reproduce any person's voice without their explicit, informed consent
• Use booking or reservation features to make fraudulent, spam, or nuisance bookings, or create multiple accounts to circumvent usage limits
• Commercially distribute AI-generated content without independently verifying its legal status and obtaining any required licenses or clearances

7. Intellectual Property and Customer Content

KvarnAI and its licensors own all rights, title, and interest in and to the services, including software, design, branding, documentation, and all related intellectual property rights, except for your own content.

You retain ownership of the content, data, files, prompts, messages, recordings, and other materials that you upload, submit, connect, or otherwise make available through the services ("Customer Content").

You grant KvarnAI and its sub-processors a non-exclusive, worldwide, limited license to host, store, copy, transmit, display, and otherwise process Customer Content solely as necessary to provide, operate, secure, maintain, troubleshoot, support, and comply with legal obligations relating to the services.

You represent and warrant that you have all rights, permissions, and legal bases necessary to provide Customer Content to us and to instruct us to process it.

8. Data Protection and Privacy

your use of the services is also governed by our Privacy Policy and our GDPR information page.

If you use the services on behalf of a business, organization, or other controller, the Data Processing Agreement applies to personal data that we process on your behalf through the services.

You are responsible for ensuring that your instructions to us are lawful and that you have provided all required notices and obtained any required consents or other legal basis for your use of the services, including when using messaging, voice, analytics, or AI features. Depending on the channels, payment providers, and AI model providers you choose, personal data may be processed outside the EU or EEA, as described in the Privacy Policy.

9. Messaging Channels and Third-Party Services

KvarnAI may integrate with third-party services and communication channels, including WhatsApp, Telegram, SMS, Discord, Slack, Microsoft Teams, payment providers, hosting providers, analytics providers, voice providers, and AI model providers.

Availability of third-party channels and integrations depends on your plan, technical setup, region, account standing, and approval by the relevant provider. You are responsible for maintaining any third-party accounts, credentials, templates, sender identities, and permissions required for your use of those services.

You must comply with the terms, policies, and technical requirements of each third-party provider you connect to KvarnAI.

We are not responsible for third-party outages, carrier failures, delivery delays, blocked or rejected messages, account suspensions, template rejections, policy changes, approval delays, or changes in third-party functionality.

10. AI-Generated Content

The services may generate content using third-party or internally orchestrated AI models. AI-generated output may be inaccurate, incomplete, misleading, outdated, or unsuitable for your intended use.

AI output is provided for informational and operational assistance only. It is not legal, medical, financial, tax, employment, insurance, compliance, or other professional advice.

You are solely responsible for reviewing, validating, and approving AI-generated output before relying on it, sharing it, publishing it, or using it in any workflow, communication, or decision. You must not rely on AI output as the sole basis for decisions that could significantly affect a person's legal rights, financial status, employment, healthcare, safety, or similar important interests unless you independently implement lawful human review and all safeguards required by applicable law.

Creative generation features, including music, video, image, and website generation, are processed by third-party AI providers. By using these features, you acknowledge and consent to your prompts being sent to such providers for processing. You are solely responsible for the content of your prompts and for obtaining any necessary consent before including information about other individuals.

AI-Generated Creative Content

The following applies specifically to AI-generated music, audio, video, images, and other creative content produced through the services:

• No copyright guarantee. AI-generated content may not qualify for copyright protection in your jurisdiction. You acknowledge that the copyright status of AI-generated works is legally uncertain and evolving. KvarnAI makes no representation that AI-generated content is copyrightable, original, or free from third-party rights.
• Similarity risk. AI models are trained on large datasets. AI-generated content may unintentionally resemble existing copyrighted works, including songs, compositions, images, or recordings. KvarnAI does not guarantee that generated content is free from similarity to protected works.
• Your responsibility. You are solely responsible for how you use, distribute, publish, perform, license, or commercially exploit AI-generated content. You must independently verify that your use does not infringe the intellectual property rights, personality rights, or other rights of any third party.
• No commercial use guarantee. While the services allow you to generate creative content, KvarnAI does not guarantee that such content is suitable or cleared for commercial use, public performance, broadcast, synchronization, distribution, or any other specific purpose.
• Personal use recommended. Unless you have independently verified the legal status and cleared all necessary rights, AI-generated creative content should be treated as suitable for personal, non-commercial use only.

Voice Cloning and Voice Generation

The services may include voice cloning or voice generation features. By using these features:

• You represent and warrant that you have obtained explicit, informed consent from any person whose voice you submit for cloning, synthesis, or reproduction, and that such person is aware their voice will be processed by AI.
• You must not use voice cloning to impersonate any person without their consent, to create misleading or deceptive content, or for any purpose that violates applicable law.
• You acknowledge that creating or distributing synthetic voice content that falsely represents a real person may violate personality rights, right of publicity, defamation laws, deepfake regulations, or other laws in your jurisdiction.
• You are solely responsible for ensuring your use of voice cloning features complies with all applicable laws, including but not limited to privacy laws, consent requirements, and any regulations governing synthetic media in your jurisdiction.

Booking and Transaction Features

The services may facilitate bookings, reservations, or transactions with third-party providers such as restaurants, airlines, hotels, and other businesses. KvarnAI acts as a facilitator and is not a party to any booking, reservation, or transaction. You are solely responsible for the accuracy of booking details, for honoring reservations, and for any fees, cancellation charges, or penalties imposed by third-party providers. KvarnAI is not liable for no-shows, booking errors, or disputes between you and any third-party provider.

You must not use booking features to make fraudulent, spam, or nuisance reservations. Abuse of booking features, including creating multiple accounts to circumvent usage limits, may result in immediate suspension or termination of your account.

11. Suspension, Restriction, and Termination

We may suspend, restrict, disable, or terminate your access to all or part of the services, including specific channels, agents, or integrations, if we reasonably believe that:

• you have breached these Terms;
• you have used the services unlawfully, fraudulently, abusively, or in a way that could harm us, other users, or third parties;
• payment is overdue or your payment method fails;
• suspension is necessary for security, maintenance, legal compliance, or investigation; or
• a third-party provider requires or causes the suspension of a connected feature or channel.

You may stop using the services at any time. If you cancel a paid subscription, access to the paid features will generally continue until the end of the current paid billing period unless the services are suspended or terminated for cause or legal reasons.

Upon termination, your right to use the services ends immediately. We may retain, delete, or anonymize data in accordance with applicable law, our Privacy Policy, and our Privacy Policy. technically feasible and legally permitted, we may allow you a reasonable opportunity to export your data after termination.

12. Availability, Maintenance, and Service Changes

We aim to provide a reliable service, but we do not guarantee uninterrupted or error-free operation.

The services may be unavailable from time to time due to maintenance, updates, security measures, third-party outages, internet failures, telecom disruptions, or events beyond our reasonable control. We may introduce, modify, replace, or retire features, models, providers, interfaces, and integrations as the platform evolves. We may also apply technical limits, rate limits, safety filters, storage limits, or fair-use controls.

13. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence where non-excludable, or death or personal injury caused by negligence where non-excludable.

If you are using the services as a consumer, this section applies only to the extent permitted by applicable law and does not affect any non-waivable rights you may have under the laws of your country of residence.

If you are using the services for business purposes, then, to the fullest extent permitted by law: KvarnAI will not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, or for any loss of profits, revenue, savings, goodwill, business opportunity, contracts, or data.

KvarnAI's total aggregate liability arising out of or in connection with the services or these Terms will not exceed the greater of: (a) the total amount paid by you to KvarnAI for the affected services during the 12 months preceding the event giving rise to the claim, or (b) EUR 100.

14. Disclaimer of Warranties

Except where expressly stated by us in writing or required by non-waivable law, the services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, we disclaim all warranties, conditions, and representations, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, availability, and compatibility with your intended use. We do not warrant that the services will be uninterrupted, secure, error-free, free of harmful components, or that any specific model, provider, integration, or channel will remain available.

15. Indemnification

Business User Indemnification

If you use the services for business purposes or on behalf of an organization, you agree to defend, indemnify, and hold harmless KvarnAI, its affiliates, officers, directors, employees, and agents from and against any third-party claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your Customer Content;
• your instructions to us;
• your use of the services, channels, or integrations;
• your breach of these Terms; or
• your violation of applicable law or the rights of any third party.

The general business indemnification above does not apply to consumers using the services for personal purposes.

AI-Generated Content Indemnification (All Users)

Regardless of whether you use the services for personal or business purposes, you agree to defend, indemnify, and hold harmless KvarnAI from any third-party claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or related to:

• your use, distribution, publication, licensing, performance, or commercial exploitation of AI-generated content (including music, audio, video, images, voice clones, or websites) produced through the services;
• claims that AI-generated content you used, distributed, or published infringes the intellectual property, personality rights, right of publicity, or other rights of any third party;
• your use of voice cloning features without obtaining legally required consent from the voice owner; or
• your use of booking or transaction features in a fraudulent, abusive, or unauthorized manner.

This obligation applies to the fullest extent permitted by applicable law in your jurisdiction and does not affect any non-waivable consumer rights you may have.

16. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by email, through the platform, or by publishing the updated Terms on our website before the changes take effect, unless a shorter period is required for legal, regulatory, or security reasons.

If you continue to use the services after the effective date of the updated Terms, you agree to the revised Terms. If you do not agree to the revised Terms, you must stop using the services and, if applicable, cancel your subscription before the new Terms take effect.

17. Governing Law, Consumer Rights, and Dispute Resolution

These Terms are governed by the laws of Sweden, without regard to conflict-of-laws principles.

If you are using the services for business purposes, any dispute arising out of or in connection with these Terms or the services will be subject to the exclusive jurisdiction of the courts of Stockholm, Sweden.

If you are a consumer, nothing in these Terms deprives you of any mandatory consumer protections granted to you by the laws of your country of residence. You may bring claims in the courts that the applicable consumer protection laws allow.

Consumers in Sweden may, where eligible, submit disputes to the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN), available at www.arn.se.

18. Miscellaneous

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will remain in full force and effect.

Our failure to enforce any provision of these Terms is not a waiver of that provision or any other provision. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, corporate reorganization, sale of assets, or by operation of law.

Neither party will be liable for delay or failure to perform to the extent caused by events beyond its reasonable control, including internet failures, telecom outages, denial-of-service attacks, labor disputes, governmental actions, natural disasters, epidemics, or failures of third-party hosting, channel, or AI providers. This does not excuse your obligation to pay fees already due.

21. Content Reporting

If you encounter a response from KvarnAI that you believe is harmful, inappropriate, or violates our policies, please report it using the report button in the chat interface. We review all reports and use them to improve our safety systems.

22. Safety Measures

KvarnAI employs multiple layers of safety measures including content moderation, input/output filtering, and conversation monitoring. We may restrict or terminate access for users who repeatedly violate our acceptable use policy.

23. Contact Us

If you have questions about these Terms of Service, please contact us at:

• Legal inquiries: legal@kvarn.ai
• Privacy and data protection: privacy@kvarn.ai
• Data Protection Officer: dpo@kvarn.ai